Frequently Asked Questions
What types of vehicles and loads can you handle?
Felts Truck Repair & Heavy Haul Towing specializes in heavy-haul towing and heavy equipment transport. Whether it’s large trucks, construction machinery, oversized vehicles, or other substantial loads, we’re equipped to handle it.
Our specialized heavy hauling services are designed to move large and weighty loads with precision and expertise!
If you have a unique load (ex: oversized, extremely heavy, special permit required), contact us the details and we’ll evaluate the best setup for your needs.
Are you available 24/7 for towing or heavy-haul emergencies?
Yes, we’re available 24 hours a day, 7 days a week, 365 days a year.
Whether you’re stranded with a heavy truck, need a recovery after a breakdown or accident, or require urgent transport of oversized equipment, our team is ready around the clock.
Call us with your situation and location, and we’ll dispatch the appropriate equipment as quickly as possible.
How quickly can you respond to a service call?
Response time depends on a few variables: your location, traffic/road conditions, equipment availability, and the size/complexity of the load. We’ll give you our best ETA when you call us.
For large equipment jobs, a bit of advance scheduling often helps ensure the right trailer, pilot cars, permits etc., but we will do our best to get your transport accommodated as quickly as possible.
What geographic area do you serve?
Felts Truck Repair & Heavy Haul Towing proudly serves Bowling Green, Kentucky, and the surrounding counties including Warren, Logan, Barren, Simpson, Butler, Allen, Hart, Grayson, and Ohio.
For long-haul or interstate moves, we’re also able to coordinate transport beyond that area—just contact us and we’ll discuss your route, logistics, and pricing!
What determines the cost of heavy haul towing/transport?
Several factors affect cost:
- Size, weight, and shape of the load
- Distance (short haul vs long haul)
- Route complexity (oversize/overweight permits, pilot/escort vehicles, clearances)
- Equipment required (special trailers, low-boys, RGN, etc.)
When you call us, we’ll gather load specs and origin/destination info and provide a detailed estimate.
Do you handle permits, escorts, and route planning for oversize/overweight loads?
Yes! Felts Truck Repair & Heavy Haul Towing is experienced in heavy-haul work, and we understand the logistics of oversized/overweight loads including route selection, load securement, state/federal regulations, and pilot/escort vehicles when required.
We’ll handle the necessary planning and work with you to ensure compliance and safety.
What makes Felts Towing different and why should I choose you?
Felts Truck Repair & Heavy Haul Towing is proud to be family-owned and operated since 2006, and locally rooted in Bowling Green, Kentucky.
We offer you comprehensive service including heavy hauling, truck repair, and 24-hour towing – all under one roof.
We also employ only skilled technicians and experienced operators who are familiar with heavy equipment loads and large vehicle recovery.
Additionally, promise you a commitment to safety, proper equipment, and customer satisfaction on a job well done!
What should I do when my vehicle or equipment breaks down or needs towing?
We recommend:
- Move the vehicle/equipment to a safe location if possible, turn on hazard lights, and secure the scene.
- Call us with as much information as you can, such as vehicle/equipment type, load weight/size, your location, and a brief description of what happened.
- Stay clear of traffic and keep a safe distance while waiting.
- We’ll dispatch the proper tow/haul vehicle for your situation and coordinate with you until arrival.
Are you fully licensed, insured and compliant with industry standards?
Yes. As a heavy-haul tow and transport provider, Felts Truck Repair & Heavy Haul Towing maintains the required licensing, insurance, and equipment to safely and legally perform large-load operations.
Do you offer maintenance or repair services for trucks or heavy equipment?
Yes, we can handle it all! Felts Truck Repair & Heavy Haul Towing provides truck repair services for diesels, heavy equipment, and large haulers.
If your vehicle needs repair before transport or after recovery, we can assist.
If my load is time-sensitive (e.g., job-site equipment, production downtime), can you accommodate accelerated scheduling?
Absolutely. We know that heavy industrial operations often run on tight timelines, and we understand that downtime can be costly.
When you schedule with us with advanced notice, we’ll prioritize route planning, trailer allocation, and schedule alignment to meet your timeline.
How do you ensure the safety of my load during transport or towing?
Safety is integral to everything we do:
- We use proper securement methods for heavy equipment and oversized loads.
- Our drivers are trained and experienced in heavy-haul operations.
- Equipment (trailers, trucks, winches) is maintained to high standards.
- If escort vehicles or special permits are required, we coordinate them.
- We also monitor route conditions, weight/clearance issues, and load stability from origin to destination.
What happens if weather or road conditions interfere with my heavy haul job?
Sometimes conditions (ice, flooding, road closures, extreme wind) affect heavy haul transport more than standard tows. We continuously monitor conditions and, if we recommend rescheduling or alternate routing to ensure safety and compliance, you’ll be kept informed of any impact on timing or cost.
How far in advance do I need to book a heavy haul move?
Felts Truck Repair & Heavy Haul Towing handles emergency breakdowns and urgent recovery. However, for planned heavy haul moves (oversized equipment, scheduled transport), we recommend contacting us as early as possible. This allows us to secure the appropriate trailer, obtain permits, plan the route, and align schedules.
Last-minute jobs are possible, but may incur higher costs or be subject to limited availability.
Is Felts Towing a carrier or a broker?
Can you provide references or examples of past heavy haul jobs?
Absolutely! We’re proud to have a 4.6-star rating on Google with 150+ reviews! Read some on our About Us page here.
If my equipment needs to be repositioned between job sites rather than a straight tow, can you handle that?
Yes, we can. We provide equipment hauling and site-to-site transport services. We’ll quote your job based on distance, size and complexity of transfer, and coordinate with you accordingly.
Do you assist with load transfers or broken down semi-tractor/trailer combinations?
Yes, we do. If your tractor is disabled but your trailer and cargo still need to get to the final destination, we can perform load transfers, trailer recovery, and help minimize your downtime.